A real shift
Takes the handover around 10pm, walks the building, handles incidents and noisy rooms, signs off the audit and briefs the morning duty manager. The hours are lonely but the decisions are real.
Skills that matter
- Decision making alone
- Fire and evacuation leadership
- Conflict handling
- Night audit and reporting
- Calm with intoxicated guests
Qualifications
- Fire marshal and first aid at work training
- Level 3 Hospitality Supervisor apprenticeship
- Internationally: AHLEI supervisory certifications
Where it leads
What we'd ask on the show
- The manager who never sees daylight
- Calling an evacuation at 4am
- Night work and health