A real shift
Starts around 11pm, handles late arrivals and noise complaints, runs reports and reconciles payments in the small hours, then preps the morning before handing over at 7am. Long stretches of quiet punctuated by chaos.
Skills that matter
- Numeracy and reconciliation
- Working alone with confidence
- Fire and emergency procedures
- Conflict handling
- PMS end-of-day processes
Qualifications
- No formal requirement; first aid and fire marshal training expected
- Level 2 or 3 hospitality apprenticeship
- Internationally: AHLEI night auditor courses
Where it leads
- Night auditor
- Night manager
- Front office manager
- Hotel finance assistant
What we'd ask on the show
- What actually happens in a hotel at 3am
- Health and isolation on permanent nights
- The night auditor as unofficial head of security