The library · Glossary
Speak hospo
927 words you'll hear on shift — from the pass to the door to the back office.
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- 86
- An item is finished or unavailable; also used to mean removing or barring someone.
- In the weeds
- Overwhelmed and falling behind during service.
- Heard
- Acknowledgement that an instruction or call has been received.
- Behind
- Called when walking behind someone in a kitchen or bar to avoid collisions.
- The pass
- The counter where finished dishes are checked and collected for service.
- Mise en place
- Everything prepped and in its place before service begins.
- Covers
- The number of guests served.
- Tronc
- An independently managed pool for distributing tips and service charges.
- RevPAR
- Revenue per available room: room revenue divided by rooms available.
- Walk a guest
- To relocate a guest with a confirmed booking to another hotel because none of your rooms is available, usually paying for the alternative room and transport.
- Deuce
- A table for two.
- Campers
- Guests who linger at a table long after finishing, slowing turns.
Every letter
Hospodality