A real shift
A shift at the desk fielding requests face to face, by phone and message, chasing confirmations and building relationships with restaurants and suppliers. Some of the best work happens on the phone calling in favours.
Skills that matter
- Local knowledge in depth
- Relationship building with suppliers
- Discretion
- Problem solving under time pressure
- Languages
- Memory for guest preferences
Qualifications
- No formal requirement; experience is everything
- Membership of Les Clefs d'Or, the international concierge society, is the professional mark (the golden keys)
- IoH membership
Where it leads
- Concierge
- Head concierge
- Guest relations manager
- Lifestyle or private concierge
What we'd ask on the show
- The golden keys and what earning them takes
- Commissions, kickbacks and where the line sits
- Requests that should never have been fulfilled