A real shift
Prepare VIP notes and amenities, greet key guests, respond to reviews and complaints, and feed guest insight back to the team.
Skills that matter
- Relationship building
- Written tone
- Discretion
- Complaint resolution
- CRM use
Qualifications
- Hospitality diploma or degree
- Level 3 Customer Service Specialist apprenticeship
- Languages are a strong asset
Where it leads
- Guest relations manager
- Front office manager
- Guest experience director
- Maître d'
What we'd ask on the show
- Remembering how a guest takes their coffee across ten years
- Online reviews: answering the unanswerable
- The ethics of VIP lists