A real shift
Open up, check rota and stock, brief the team. Then a mix of serving, floor management and firefighting, before cashing up, locking down and reporting to the manager.
Skills that matter
- Shift running
- Cashing up and float management
- Opening and closing procedures
- Delegation
- Conflict handling
Qualifications
- Level 3 Hospitality Supervisor apprenticeship
- Level 2 Award for Personal Licence Holders (APLH)
- Level 2 or 3 Food Safety
- First aid at work
Where it leads
- Restaurant supervisor
- Assistant restaurant manager
- Head waiter
- Bar manager
What we'd ask on the show
- Promoted on Friday, in charge on Saturday: the supervisor jump
- Keys, cash and closing alone
- Managing your old mates