A real shift
Office hours, often 9am to 5pm or split shifts, with a headset, a rate grid and a queue of emails. Peaks hit when a sale goes live or a big event fills the city.
Skills that matter
- Sales conversion
- Rate and package knowledge
- Accuracy with dates and names
- Channel manager and PMS
- Written English for email quotes
Qualifications
- No formal requirement; customer service or hospitality apprenticeships help
- IoH membership later on
- Internationally: AHLEI reservations courses
Where it leads
- Reservations agent
- Reservations manager
- Revenue analyst
- Sales coordinator
What we'd ask on the show
- The commission war between hotels and booking sites
- Phone sales skills in a world that books on apps
- Why the same room has six prices