A real shift
Clear the inbox and phone messages, confirm tomorrow's bookings, manage the waitlist and big parties, and tune the booking system's availability rules with the GM.
Skills that matter
- Booking platforms
- Yield and turn-time thinking
- Written communication
- CRM and guest notes
- Data protection basics (UK GDPR)
Qualifications
- No formal requirement
- Level 3 Business Administrator apprenticeship
- Customer service qualifications
Where it leads
- Reservations manager
- Guest relations manager
- Events manager
- Revenue manager
What we'd ask on the show
- How hot restaurants hand out tables
- Deposits and cancellation fees: fair or hostile?
- The people behind the 6pm or 9.45pm only message