A real shift
Walks the building, checks arrivals and VIPs, handles escalated complaints, covers gaps, and logs incidents for the GM.
Skills that matter
- Cross-department knowledge
- Complaint resolution
- Health and safety
- Quick judgement
Qualifications
- Level 3 or 4 hospitality apprenticeship
- Personal licence where the bar is involved
- IoH membership
Where it leads
- Duty manager
- Front office manager
- Rooms division manager
- Hotel manager
What we'd ask on the show
- A day as the person everyone radios
- Learning every department in a year
- The judgement calls that make managers