Learning and development manager job

Learning and development manager

Designs and delivers training for hospitality teams, from onboarding and compliance to leadership programmes. In many groups the role also manages apprenticeships funded through the apprenticeship levy, working with training providers. The aim is to raise standards and keep people longer by showing them a career path.

A real shift

Running sessions in venues and training rooms, building e-learning modules and checking that mandatory courses such as food safety and licensing are complete. Time also goes on coaching managers to train their own teams. Impact is measured through retention, internal promotions and guest scores.

Skills that matter

Training design
Facilitation
Coaching
Digital learning

Qualifications

CIPD Level 5
Training qualifications

Where it leads

Learning and development manager
Head of L&D
People director

What we'd ask on the show

Training that sticks
Apprenticeships in hospitality
Retention through development

Work as a learning and development manager? Come on the show