A real shift
A week might include trading reviews, board or investor meetings and planning new openings. Time in the sites matters, so good ops directors still work the floor regularly and talk to teams directly. Much of the job is solving cross-estate problems such as wage costs, supplier issues and recruitment.
Skills that matter
- Strategic leadership
- Financial acumen
- People management
- Systems thinking
Qualifications
- Degree or equivalent experience
- IoH Fellowship
Where it leads
- Operations director
- Managing director
- Chief operating officer
What we'd ask on the show
- Scaling a hospitality brand
- Culture across many sites
- Ops and the board