A real shift
Morning meeting, walk-round, owner and brand calls, P&L reviews, guest greeting and team conversations. Evenings out at events or in the bar seeing the hotel at work.
Skills that matter
- Commercial leadership
- Owner and brand relationships
- People leadership
- Crisis management
- Every department's basics
Qualifications
- Degree or Level 5 / 7 apprenticeship common but not essential
- IoH membership, often Fellow
- Internationally: AHLEI Certified Hotel Administrator
Where it leads
- Hotel general manager
- Cluster GM
- Area director
- Operations director
- Owner or asset manager
What we'd ask on the show
- From porter to GM: the classic climb
- Serving three masters: owner, brand and guest
- Living in the hotel you run