A real shift
Days split across properties, with hotel managers running each site day to day while the cluster GM handles strategy, owners and shared resources.
Skills that matter
- Multi-site management
- Delegation
- Shared services design
- Owner reporting
- Travel and energy
Qualifications
- Usually a proven single-hotel GM
- IoH membership
- Internationally: AHLEI Certified Hotel Administrator
Where it leads
- Cluster general manager
- Area or regional director
- Operations director
- VP operations
What we'd ask on the show
- One GM, five hotels: efficiency or erosion?
- Clustering and what guests lose
- Managing managers