A real shift
Monitors call and email conversion, coaches agents, checks group blocks and allocations, and joins the daily revenue meeting.
Skills that matter
- Sales coaching
- Conversion analysis
- Systems administration
- Group and allotment management
Qualifications
- No formal requirement; reservations experience
- HSMAI or revenue courses
- IoH membership
Where it leads
- Reservations manager (hotel)
- Revenue manager
- Director of sales
- Front office manager
What we'd ask on the show
- Winning the guest back from the booking sites
- Phone conversion as a dying art
- Central reservations versus on-property