A real shift
Plan rotas and training, check bookings and events, brief the team, then lead service from the floor and review the night's issues and takings.
Skills that matter
- Team leadership
- Service design
- Rota and labour control
- Guest recovery
- Training
Qualifications
- Level 3 Hospitality Supervisor apprenticeship
- Level 4 Hospitality Manager apprenticeship
- Personal licence (APLH)
Where it leads
- Front of house manager
- Restaurant general manager
- Operations manager
- Venue manager
What we'd ask on the show
- Building a service culture
- Why front of house is a career, not a stopgap
- Training the team you can afford