A real shift
Shifts are shaped around flight banks, so very early starts for the first departures or late finishes after the last wave are normal. Peaks are intense, with tables to reset and buffets to replenish, followed by quieter spells for restocking and cleaning. Delays and cancellations bring stressed guests, so calm information-giving is part of the job.
Skills that matter
- Customer service
- Food and drink service
- Flight information knowledge
- Calm under pressure
Qualifications
- Airside security clearance
- Food hygiene
- Personal licence for bar roles
Where it leads
- Airport lounge host
- Lounge supervisor
- Lounge manager
What we'd ask on the show
- Inside the premium lounge
- Airport working life
- Travel stress and service