Sectors

Casual dining

Casual dining covers table-service restaurants with accessible prices: chains, independents, pizza, burgers, Italian, pan-Asian and grills. It is the sector that employs huge numbers of young people and often their first real hospitality job. The UK went through a sharp shakeout in the late 2010s and again around the pandemic, with insolvency deals and closures. Survivors tend to have tight menus, strong brands and disciplined labour scheduling.

The money

Food cost typically runs around 25-32% and labour around 25-35%, together forming prime cost of roughly 55-65% of sales. Rent typically sits at around 8-15% of turnover depending on location. Profit margins at site level are often in the 10-20% range before central costs, and much lower after them. Table turns, average spend and delivery mix decide whether a site works. Pre-pandemic over-expansion left many chains paying rents agreed in better times.

Numbers that matter

Prime cost %
food plus labour as a share of sales
Table turns
how many seatings each table hosts
Average spend per head
revenue per guest
Like-for-like sales
growth at sites open more than a year
Site EBITDA
operating profit at restaurant level
Labour hours per cover
staffing efficiency

What keeps owners up

  • National Living Wage increases and employer NICs
  • Rent and long leases
  • Delivery commissions eating margin
  • Discounting culture and voucher dependency
  • Staff turnover in entry-level roles
  • Competition from fast casual

What we talk about

  • What a CVA means for the people working in the restaurant
  • Tronc and service charge: who really gets it
  • Rota design as an act of care or neglect
  • The first-job sector: careers that start on the floor
  • Why menus got shorter
  • Chain versus independent: different kinds of good

See the jobs inside it

Hospodality

Inside this world? Tell us everything.