Jobs · Nightlife and events

Welfare officer

Looks after vulnerable customers: those who are intoxicated, unwell, distressed or at risk, making sure they get home or get help safely.

A real shift

Patrols the venue, staffs a welfare area, works with door staff, medics and police, and records incidents.

Skills that matter

  • Safeguarding
  • First aid
  • Calm communication
  • Recognising spiking and drugs
  • Record keeping

Qualifications

  • SIA licence often required if part of the security team
  • First aid at work; safeguarding training
  • Ask for Angela and Women's Night Safety Charter style schemes

Where it leads

  1. Welfare officer
  2. Safety manager
  3. Event welfare lead
  4. Licensing consultant

What we'd ask on the show

  • Spiking: what venues are getting wrong and right
  • Women's safety at night
  • Welfare at festivals

Work as a welfare officer? Come on the show

Hospodality

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